Shiraz & Sons Pharmacy Group are proud of the service we offer to our patients and customers. We strive to provide an experience that is second to none. If however, you feel that we have not met your expectations, we are keen to hear from you so that we can continuously improve our teams and pharmacies.
If you have a comment, complaint or suggestion, please speak to the Pharmacist Manager of the store. He or she will try their best to listen, understand and resolve the issue. If they are unable to resolve or you feel that you have received an unsatisfactory response, please contact our pharmacy support office on 01384 424464 where a member of the senior management team will investigate your concerns and report back on their findings.
Pharmacy Support Office
Tel: 01384 424464
If you feel that independent advice or support is needed to resolve your compliant, you can contact the Independent Complaints Advocacy Service. ICAS will offer free, confidential advice to support you in resolving your concern.
Tel: 024 7625 2011
Tel:0800 051 83 71
Tel: 0800 652 5278
If your compliant relates to an NHS service, you can raise your concerns with NHS England, via the following details:
NHS England Redditch Contact Centre: 0300 311 22 33
Write to: NHS England, PO Box 16738, Redditch, B97 9PT
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide products or services to individuals who act in a violent, threatening or aggressive manner.